Shipping FAQ

    How do you ship orders?
    Joanne Hudson Basics ships all orders via FedEx, UPS and the United States Post Office. Shipping costs are determined by the size and weight of order and the locale the order is being shipped to. We provide the following shipping options:

    • Ground 1-6 business days (see chart below)
    • Three Day 3 business days
    • Two Day 2 business days
    • Next Day 1 business day

    • USPS First Class Mail 3-5 Days
    • USPS Priority Mail 2-5 Days

    Delivery dates listed during checkout are provided without guarantee and are a courtesy estimate to help you choose the cheapest shipping option to your location. Next Day orders placed on Friday will be delivered Monday.

    When will my order shipped Ground arrive?
    Ground delivery guarantees the day of delivery for every package to any address within the lower 48 contiguous states. See the map below to determine the shipping time for your package.
    Delivery map

    I'm sending a gift, can I include message or gift card?
    Of course! During checkout you can choose to ship to another addressee, or to include a card with a personalized gift message (up to 50 characters)-- and don't worry! The packing slip included with your shipment will not show prices! Unfortunately we do not offer gift wrapping services.

    How much will shipping cost on my order?
    Costs are calculated immediately during checkout to ensure the lowest rates available. To calculate shipping charges without purchasing items, add your desired items to the shopping cart and enter your country and postal code in the provided fields. Shipping options, costs and estimated tax (PA only) will be displayed.

    Are invoices enclosed for every order and what do they depict?
    Every order receives an email invoice. The price will not be enclosed on the packing slip included (just in case it is a gift!)

    When will my order ship?
    We try our hardest to ship in-stock orders same day. Orders placed after 3:00 PM EST will ship the following day. Orders placed on Friday after 1:00 PM EST ship Monday.

    What about free shipping?
    Occasionally we may offer free shipping as a promotion. Free shipping excludes appliances and is valid for contiguous U.S. orders only. Free shipping may take upwards of 7-9 days for delivery and may use delivery services other than UPS or USPS. Returns or exchanges of items purchased with free shipping will incur shipping charges. Free shipping promotions cannot be combined with other offers. Orders with free shipping may not ship same day as stated in the FAQ question above.

    Will I get a tracking number when my order ships?
    When your order ships, an e-mail is sent with your UPS tracking number so your shipment process can be tracked and followed.

    What if I receive broken merchandise?
    Our products are fragile! To avoid having the Shipper coming back to pick the package back up, please inspect it prior to signing for it, if possible. If there are any signs of damage, refuse delivery and have shipper return the item back to us. We will send out a replacement ASAP upon receipt of the damaged product. Other defects or damage can be claimed within 5 days will receive full replacements.

    What is the process for Canadian and US territories shipping?
    Shipping to Canada is absolutely no problem! Canadian shipping options are automatically calculated and presented during checkout. We ship to Canada via UPS and FedEx with the following shipping options:

    • UPS Standard 9-17 business days (Monday through Friday. Additional fees may be charged by UPS)
    • UPS Worldwide Expedited 5-8 days (Monday through Friday)
    • UPS Worldwide Express 4-5 days (Monday through Friday)

    Joanne Hudson Basics is not responsible for any import taxes, VAT or local fees your international order may incur.

    What is the process for International shipping?
    International orders ship UPS Worldwide. Please note, all Joanne Hudson Basics items are listed in U.S. dollars.

    • UPS Worldwide Expedited
    • UPS Worldwide Express

    Joanne Hudson Basics is not responsible for any import taxes, VAT or local fees your international order may incur.