Product Returns and Exchanges

We apologize for any damaged goods or items that have not met your needs and are happy to take them back for refund or exchange of the same product.

Returning or exchanging an item is an extremely easy process! Any new, unused, item can be returned within 30 days of purchase and we will honor a full refund. Please allow 30 days and refunds are sent via check with shipping fees deducted from the overall cost. We understand items purchased during November could be gifts for December, therefore we slightly bend the rules of the policy and items purchased in November and December may be returned in new, unused condition for a refund at any time before January 31.

Exchanges: Please note that we are only able to provide same-product replacements for defective, broken or damaged items and cannot to exchange your items for different products. Only damaged or incorrectly shipped items may be returned for replacement of like products within 15 days of delivery. The original purchaser will be alerted to the replacement process.

Returns for refund can only be issued to the original purchaser.

In the unfortunate event your item has any defects or damage when upon initial receipt, we will gladly exchange it for a new item.

Return and exchange policy are not subject to: Food items, disposable Bambu items, personalized and International orders (excluding Canada) all of which are not eligible for returns.

To process your request, please provide the following: