Customer Service

Have a question, comment or concern? Send us a message below and our customer service representatives will respond to you as quickly and as thoroughly as they can. If we receive your message after working hours we’ll get back to you the next business day.

Customer Service Hours:
Joanne Hudson Basics Customer Service hours are:
9:30am to 5pm (EST) Monday to Friday.

Shipping:
We try our hardest to ship in-stock orders same day.
Orders placed after 3pm (EST) will ship the following day.
Friday orders placed after 1pm (EST) ship Monday.

Returns:
Any item in new, unused condition can be returned within 30 days of purchase for a full refund, less any shipping charges. Items purchased during November and December can be returned in new, unused condition for a refund at any time before January 31.

In the unlikely event that your item has any defects or damage when you first receive it, we will gladly replace it.

To schedule a return or exchange for damaged items, please click here.

Catalog Requests:
We’re sorry! We don’t have a catalog to send out to you! Send us your name and address. When our catalog becomes available we’ll be sure to include you!