Shipping FAQ
How do you ship orders?
Joanne Hudson Basics ships all orders via UPS. Shipping costs are determined by the size and weight of order and the locale the order is being shipped to. We provide the following shipping options:
- UPS Ground 1-6 business days (see chart below)
- UPS Three Day Select 3 business days
- UPS Second Day Air 2 business days
- UPS Next Day Air 1 business day (Monday through Friday)
I'm sending a gift, can I include message or gift card?
Of course! During checkout you can choose to ship to another addressee, or to include a card with a personalized gift message (up to 50 characters)-- and don't worry! The packing slip included with you shipment will not show prices!
How much will shipping cost on my order?
Costs are calculated immediately during checkout to ensure the lowest rates available. To calculate shipping charges without purchasing items, add your desired items to the shopping cart and proceed with the checkout process. Step 2 provides a list of shipping options and costs – which are some of the lowest online shipping rates.
Are invoices enclosed for every order and what do they depict?
Every order receives an email invoice. The price will not be enclosed on the packing slip included (just in case it is a gift!)
When will my order ship?
We try our hardest to ship in-stock orders same day. Orders placed after 3:00 PM EST will ship the following day. Orders placed on Friday after 1:00 PM EST ship Monday.
Will I get a tracking number when my order ships?
When your order ships, an e-mail is sent with your UPS tracking number so your shipment process can be tracked and followed.
What if I receive broken merchandise?
Our products are fragile! To avoid having UPS come back to pick the package back up, please inspect it prior to signing for it, if possible. If there are any signs of damage, refuse delivery and have UPS return the item back to us. We will send out a replacement ASAP upon receipt of the damaged product. Other defects or damage can be claimed within 5 days will receive full replacements. To schedule a return or exchange, please click here.
What is the geographical shipping delivery chart?
UPS Guarantees the day of delivery for every Ground package to any address within the lower 48 contiguous states. See the map below to determine the shipping time for your package.
What is the process for Canadian shipping?
Shipping to Canada is absolutely no problem! Canadian shipping options are automatically calculated and presented during checkout. We ship to Canada via UPS with the following shipping options:
- Standard 9-17 business days (Monday through Friday. Additional fees may be charged by UPS)
- Expedited 5-8 days (Monday through Friday)
- Express 4-5 days (Monday through Friday)
Joanne Hudson Basics is not responsible for any import taxes, VAT or local fees your international order may incur.
What is the process for International shipping?
International orders ship UPS worldwide. Please note, all Joanne Hudson Basics items are listed in U.S. dollars.
- UPS Worldwide Expedited
- UPS Worldwide Express
Joanne Hudson Basics is not responsible for any import taxes, VAT or local fees your international order may incur.
