Returns & Exchanges
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of new, unused, unopened or defective merchandise less shipping. Used merchandise cannot be returned unless defective. Disposable and one-time use items cannot be returned if their packaging is opened or damaged. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Merchandise must be returned within 30 days of receipt of merchandise.
Start Your Return Now
You must follow the link above to return any product and receive a return approval (RMA# - return merchandise authorization). We'll provide you with full return instructions including a RMA number. Returns received without an RMA number may be refused. All products returned must be un-opened in their original packaging unless defective or damaged in shipping. All returns must be made within 30 days of purchase.
When returning a gift, Joanne Hudson Rewards Points will be issued to the gift recipient for the amount of the returned merchandise.
In the unfortunate event your item has any defects or damage when upon initial receipt, we will gladly exchange it for a new item. Please note that we are only able to provide same-product replacements for defective, broken or damaged items and cannot to exchange your items for different products. Only damaged or incorrectly shipped items may be returned for replacement of like products within 15 days of delivery. The original purchaser will be alerted to the replacement process.
Please allow 10 to 14 days for the processing of your return.
Please note: variations in color and/or texture of handmade or natural products are not considered flawed or damaged. Handmade products such as Emma Bridgewater Pottery may not match our displayed product photography due to changes in pattern by the manufacturer.